This policy explains how the Egyptian Chinese Company for Ultra High Voltage Networks (“ECC Cables”, “we”, “us”) collects, uses and protects personal information when you visit ecc-cables.com, fill in one of our forms or contact us.

1. Who we are

ECC Cables manufactures power cables and building wires at our factory in Ain Sokhna, Egypt. Our head office is at 91 Abu Bakr Elseddik St., Safir Square, Heliopolis, Cairo, Egypt.

For any question about this policy or your information, email info@ecc-cables.com.

2. Information we collect

Information you give us: when you request a call back, a quote or our reference list, we collect what you enter in the form, such as your full name, company, email address, phone number, country and project details. We also keep the emails and messages you send us.

Information collected automatically: our website is hosted on Framer, which records anonymous statistics such as pages visited, browser and device type and approximate country, so we can understand how the site is used. We do not use this information to identify you or for advertising.

Embedded content: some pages show content from other companies, such as a Google Maps location on our Factory page. These services may collect information under their own privacy policies.

3. How we use your information

We use your information to reply to your enquiry, prepare quotations and technical proposals, send you the documents you request (such as our company profile or reference list), manage our business relationship with you, improve our website and meet our legal obligations.

We do not sell your personal information.

4. Who we share it with

We only share your information with the service providers that help us run our website and email (for example our website host, which delivers form submissions to us), with our related company ECC Wires where your request concerns building wires, and with public authorities when the law requires it. Our providers may process information outside Egypt; when they do, we take reasonable steps to make sure it stays protected.

5. How long we keep it

We keep your information for as long as we need it for the purpose you gave it to us, for the length of our business relationship, or as required by law. After that we delete it or make it anonymous.

6. Your rights

Under Egypt’s Personal Data Protection Law (Law No. 151 of 2020) and other laws that may apply to you, you can ask us to tell you what information we hold about you, correct it, delete it, stop using it, or withdraw consent you gave earlier. To make a request, email info@ecc-cables.com. We will reply within a reasonable time.

7. Security

We use reasonable technical and organisational measures to protect your information. No website or email system is completely secure, so please do not send sensitive information through our forms.

8. Children

Our website is intended for businesses and professionals and is not aimed at children under 18. We do not knowingly collect information from children.

9. Links to other websites

Our website links to other sites, including eccwires.com and our social media pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.